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🚀 We're hiring: Team Leader | Craiova

One of our clients, a leading company in the BPO industry, is looking for a Team Leader to join a dynamic customer service project dedicated to a well-known travel agency.

📍 Location: Craiova

In this role, you will coordinate a team handling inbound customer interactions via phone and chat, ensuring high service quality, team engagement, and achievement of operational KPIs.

What we're looking for:
✔ Previous experience in a Team Leader or similar people management role;
✔ Strong leadership, communication, and negotiation skills;
✔ Advanced English (written and spoken);
✔ Italian language is considered a strong advantage;
✔ Customer-oriented mindset and ability to motivate and develop a team;
✔ Experience in customer service or contact center environments is a plus.

What you'll do:
🔹 Lead, coach, and support your team to achieve performance targets;
🔹 Monitor KPIs and ensure service quality standards are met;
🔹 Provide regular feedback and contribute to team development;
🔹 Collaborate with internal stakeholders to ensure smooth project delivery;
🔹 Foster a positive and engaging work environment.

If you're passionate about leading people and want to be part of an international project in the travel industry, we'd love to hear from you!

📩 Apply by sending your CV or contact me directly for more details.

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Team Leader

Locatie

Aplica acum